Due to the nature of the role, there will be a requirement to work shift patterns that
includes weekends (working 4 days and then 4 days at home).
The position requires a high level of physical activity; therefore, a medical assessment will be conducted prior to employment to ensure minimum requirements are met.
Main Responsibilities
Supervising, coordinating, and undertaking maintenance activities of the company products.
Establishing relationships with key customers and acting as the primary on-shift contact.
Conducting advanced fault-finding and troubleshooting.
Managing root cause analysis and communication regarding safety and technical concerns.
Ensuring compliance with regulations, policies, and procedures.
Utilizing best practice methodologies for onsite service activities.
Collecting and reviewing data for informed decision-making.
Managing shift team competency, training requirements, and performance.
Overseeing the use of the company processes and operating platforms.
Managing software products and monitoring platforms.
Adhering to, reviewing, and updating procedural documentation.
Providing input for inventory management.
Skills/Knowledge/Experience
Strong customer focus and management skills.
Excellent people management skills.
Ability to make decisions in changing conditions and adapt behaviour and communication style.
Strong leadership experience, with at least 5 years in field service in a relevant industry.
Proficiency in Microsoft products (Outlook, Word, Excel, PowerPoint).
Good written and verbal communication skills, including proficiency in English.
Formal qualification in mechanical, electromechanical, or electronics discipline.
Available to work shift work (12-hour shifts day/night)